Account Resolution Officer/Revenue Collection

• Paying $36.09ph + super
• Cleveland QLD location
• Contract role until 4th May 2026

About the Role

Our client is a local government authority responsible for the Southern Moreton Bay Islands, North Stradbroke Island, Coochiemudlo Island and the mainland from Redland Bay in the south, to Capalaba in the west and Thorneside to the north. They are currently seeking an Account Resolution Officer to come in and work with them at their Cleveland QLD office on a contract basis until 4th May 2026.

Candidates for this position must have a proven track record in revenue collection with sound telephone collection technique and achievement in meeting key performance indicators, coupled with A high proficiency in Microsoft Word and Excel and experience in recording customer information in a corporate system, with accuracy and attention to detail, and an understanding of debits and credits and the ability to identify and rectify errors whilst maintaining the integrity of customer and corporate information.

In this role you will provide and maintains a revenue collection service by efficiently and effectively collecting outstanding debt in accordance with legislation, policies, guidelines, procedures and work instructions.

You will will use your well-developed skills in problem solving, critical thinking and interpersonal communication to resolve accounts with outstanding arrears, which may include, but is not limited to, assessment of financial hardship, payment plans, legal action and sale of land/valueless land/voluntary transfer processes to bring accounts into order.

Key responsibilities will include:

• Revenue Collection & Debt Management: Drive and complete all processes—including proactive debtor contact, managing payment arrangements, and addressing complex financial hardship applications—to ensure efficient revenue collection and achieve team performance indicators in line with relevant legislation and policy.
• Legal & Enforcement Process Execution: Manage and execute complex legal debt recovery processes, including preparing and filing Magistrate Court documents, representing the Council in court proceedings (e.g., enforcement hearings), and administering land sales or acquisitions for rate arrears.
• Financial Administration & Reconciliation: Calculate, invoice, and reconcile various fees and costs (bailiff, court, legal) incurred during debt recovery, sales, and acquisitions, ensuring accurate financial management.
• Customer Service & Complex Query Resolution: Provide prompt and effective resolution for complex customer requests, telephone inquiries, and correspondence, often requiring research, consultation, and sensitive communication regarding issues like payment reconciliations or excess water usage.
• Data Management & Record Keeping: Accurately input, maintain, and update critical customer and corporate data within Council systems, including details on payment arrangements and case progression, to ensure useful and timely information.
• Team Contribution & Operational Improvement: Actively support the Financial Operations unit by assisting colleagues, offering training and advice, and contributing to the ongoing review, development, and continuous improvement of operational procedures and business practices.

About You

You will be a highly experienced Account Resolution Officer with proven experience and reliability in previous positions.

The successful candidate will possess:

• A proven track record in revenue collection with sound telephone collection technique and achievement in meeting key performance indicators.
• Highly developed verbal communication skills to interact with debtors, peers, government bodies and management.
• An understanding of debits and credits and the ability to identify and rectify errors whilst maintaining the integrity of customer and corporate information.
• A high proficiency in Microsoft Word and Excel and experience in recording customer information in a corporate system, with accuracy and attention to detail.
• Well-developed interpersonal skills and demonstrated achievement in working as an effective team member
• Developed knowledge of, or the ability to acquire and apply knowledge of the Privacy Act 1988, RF96 Debt collection guideline: For collectors and creditors, Local Government Regulation 2012, Uniform Civil Procedure Rules 1999 and Titles Office requirements as they relate to the collection and recovery of revenue and general rating provisions.

What’s in it for you?
Working as a contractor with Randstad comes with many benefits including:

• Access to our benefits platforms offering discounts at a range of huge retailers
• 3 x pay runs per week ensuring you are always paid within the week
• Exclusive access to roles before we go to market
• Access to our employee assistance program services, including counselling services

If this is of interest, please send your CV along with a cover letter to jack.coleman@randstad.com.au

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.